Refund policy

Refund & Replacement Policy

At Pampered Paw, we want every order to arrive safely and exactly as expected.

Because we sell edible pet treats and other pet products, all sales are final. For health, safety, and quality assurance reasons, we do not accept returns or exchanges on consumable pet products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged during shipping, is defective, contains the wrong item, or is missing an item, please contact us within 7 days of the delivery date.

Email us at: pamperedpaw2080@gmail.com

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product, shipping box, shipping label, and any damage

If your claim is approved, we will, at our sole discretion:

  • Replace the product at no additional cost, or

  • Issue a refund if a replacement is unavailable.

Pampered Paw reserves the right to request additional information before approving any claim.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Dog treats and other edible pet products

  • Opened products

  • Unopened consumable products

  • Products your pet does not like or refuses to eat

  • Products ordered in error by the customer

  • Orders shipped to an incorrect address provided at checkout

  • Gift cards (if applicable)

Shipping Damage

Please inspect your order immediately upon delivery.

If your package arrives damaged, retain all original packaging until your claim has been reviewed. Photos of the shipping box, shipping label, packaging materials, and damaged product are required for damage claims.

Lost or Stolen Packages

If tracking indicates your package has been delivered but you cannot locate it, please:

  • Check around your delivery location.

  • Check with neighbors or household members.

  • Contact the shipping carrier.

Once a package has been marked as delivered by the carrier, Pampered Paw is not responsible for lost or stolen packages. However, we will gladly assist you in working with the carrier when possible.

Order Changes & Cancellations

Orders are processed quickly. Because of this, we cannot guarantee cancellations or modifications after an order has been placed.

If you need to make a change, please contact us immediately. If your order has not yet entered processing, we will do our best to accommodate your request.

Refund Processing

If a refund is approved, it will be issued to your original method of payment. Processing times may vary depending on your financial institution.

Fraud Prevention

Pampered Paw reserves the right to deny any replacement, refund, or claim if sufficient evidence is not provided or if fraudulent, abusive, or excessive claims are suspected.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

pamperedpaw2080@gmail.com